Warranty and Service

At Tueeni, we guarantee the quality of our children's toys and are committed to ensuring your satisfaction with every purchase. Below is an overview of our 30-day warranty and service policy:

Warranty

We offer a 30-day warranty on all eligible products purchased directly from the Tueeni Store. This warranty covers manufacturing defects and malfunctions under normal use for 30 days from the date of purchase.

Eligibility

To qualify for warranty service, the following conditions must be met:
- The product must be purchased directly from the Tueeni Store.
- The issue must result from a manufacturing defect or malfunction, not misuse, accidental damage, or unauthorized modifications.
- Proof of purchase, such as an order number or receipt, is required for warranty claims.

How to Apply for Warranty Service

If you believe your product qualifies for 30-day warranty service, follow these steps:
1. Contact our customer support team at [email protected] during the warranty period with details of the issue and proof of purchase.
2. Our support team will guide you through the warranty claim process, which may include providing additional information, images, or returning the product if necessary.
3. Once your claim is verified, we will offer a solution, such as a repair, replacement, or refund of the defective product.

Exclusions

Please note, the warranty does not cover:
- Normal wear and tear, or damage caused by misuse, mishandling, or accidents.
- Products that have been altered, modified, or repaired by unauthorized third parties.
- Damage caused by failure to follow product instructions or maintenance guidelines.

Return Shipping

If returning a product is required for warranty service, we will provide instructions. Unless otherwise stated, return shipping costs will be the customer's responsibility.

Contact Us

For questions or assistance with our warranty and service policies, please reach out to our customer support team. We're here to help and ensure you're satisfied with our products.

Support – 24/7
Store Name: Tueeni
Store Email: [email protected]
Store Phone: +1 712-312-1704
Store Location: 7208 Millerbird St, North Las Vegas, NV 89084, United States